[vc_section full_width=”stretch_row” css=”.vc_custom_1585824967493{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 30px !important;padding-bottom: 30px !important;}” el_id=”faqs”][vc_row content_placement=”middle” css=”.vc_custom_1585824974588{margin-bottom: 30px !important;}”][vc_column css_animation=”fadeInUp”][ultimate_heading main_heading=”HERE ARE SOME OF OUR ANSWERS” main_heading_color=”#000000″ sub_heading_color=”#58208b” spacer=”line_only” spacer_position=”bottom” line_height=”1″ main_heading_font_size=”desktop:25px;” main_heading_line_height=”desktop:35px;” main_heading_margin=”margin-top:30px;margin-bottom:25px;” sub_heading_font_size=”desktop:40px;” sub_heading_line_height=”desktop:50px;” sub_heading_margin=”margin-bottom:20px;” main_heading_font_family=”font_family:Oswald|font_call:Oswald” sub_heading_font_family=”font_family:Raleway|font_call:Raleway” line_width=”100″ spacer_margin=”margin-bottom:25px;”]FREQUENTLY ASKED QUESTIONS[/ultimate_heading][vc_column_text]

We’ve been in business for nearly a decade, and we’ve heard it all.
See below to find an answer to commonly asked questions.

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1573485175326{padding-top: 0px !important;}”][vc_column css_animation=”fadeInDown” width=”1/2″ css=”.vc_custom_1574335054780{padding-top: 0px !important;}”][vc_tta_accordion style=”modern” color=”white” spacing=”10″ active_section=”9999″ no_fill=”true” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”far fa-hdd” add_icon=”true” title=”Why host with Conceptualized Design?” tab_id=”1573213251178-a008054f-1087dd1b-9bb3″][vc_column_text]We work together to build your website, online presence, and brand. We want to host it on our servers, too. Would you put a Porsche engine inside a Ford station wagon? We offer Web Hosting & Care Plans so we can help control the environment that your business website is delivered on. You can have a great website but if your web hosting servers are mediocre, then your web presence will suffer.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-sign-in-alt” add_icon=”true” title=”Who will have access to my website?” tab_id=”1579880516863-ba3cc02c-8ac9″][vc_column_text]You will, and so will our team to exclusively work on your Website Hosting & Care Support. We take customer privacy very seriously, and we encourage you to review our Web Policies and read more about our company.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-search” add_icon=”true” title=”How will I know if there is an issue with my website?” tab_id=”1573213251458-e318f675-bc37dd1b-9bb3″][vc_column_text]Most of the time you will not be bothered with any small issues. We will resolve any issues promptly if, and when they occur. There are times where we will alert you to an issue if it requires further decision on your part, or has the potential to impact your sales.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-certificate” add_icon=”true” title=”What is your Guarantee?” tab_id=”1579880487494-b39865eb-4dee”][vc_column_text]Our Guarantee is very simple. If we build your website then we guarantee that your website will run faster and smoother on our Web Hosting than on a standard web hosting plans from other providers, otherwise we will give you a free year of Web Hosting (while we get our act together).[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css_animation=”fadeInDown” width=”1/2″ css=”.vc_custom_1574334893788{padding-top: 0px !important;}”][vc_tta_accordion style=”modern” color=”white” spacing=”10″ active_section=”9999″ no_fill=”true” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fas fa-users-cog” add_icon=”true” title=”What is Managed Hosting?” tab_id=”1562665789435-8c60814c-9e3cdd1b-9bb3″][vc_column_text]Managed Web Hosting is the use of our services to maintain your website and keep it updated, secure, and running smoothly on the web. An unmanaged web hosting service (typically what most cheap web hosting services are), is merely the location of your website on a web server, where then you and your team then manage everything on the website and server yourself.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-file-signature” add_icon=”true” title=”Do you have web design contracts?” tab_id=”1579880645986-1d92cbc1-815b”][vc_column_text]Yes. However, it is only for initial Website Design and Development Projects where we use a Website Service Agreement. This agreement outlines all of the services we will be providing with the details and expectations of both parties to ensure that the website project and scope of work are clearly defined to ensure that everything that was discussed and agreed upon is in writing to make sure everyone is accountable for their own part in the project.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-thumbs-up” add_icon=”true” title=”Can I sign up for a Care Plan on a site that you didn’t make?” tab_id=”1562665699840-9acc7b03-d3badd1b-9bb3″][vc_column_text]Yes, we offer Website Care Plans for any sites that we did not create. However, we may ask you to resolve any issues with your website before we can onboard you onto our Website Care Plan services, for example, if your website was hacked, has malware, or many broken elements, you would be required to pay for a Website Cleanup and any maintenance work to bring it up to par, before a Website Care Plan is put into place to help manage and take care of your website. This is done to ensure quality services are being provided for all of our clients, as a typical Website Cleanup or Malware Removal can easily take anywhere from 4-8+ hours of time to resolve many such issues.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-file-invoice-dollar” add_icon=”true” title=”How am I charged or invoiced?” tab_id=”1579874229556-2145d3ec-7caf”][vc_column_text]When you sign up for one of our Website Care Plans, you will enroll through our website and pay via a Subscription service with your credit card, debit card, or through ACH Bank payments. These payment methods will be automatically charged on the same day each month for your services. If you sign up in the middle of the month, your first charge is prorated to only charge for the remainder of the month.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1585815803278{margin-top: 45px !important;}”][vc_column]

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